We understand that last-minute issues may arise, but in order to keep our studio running efficiently, we ask that class reservations be cancelled at least 12 hours from the start of class.
LATE CANCEL: If you must cancel within 12 hours of the start of class, a $15 cancellation fee will be charged to your account. However, the class will be credited back to your account.
NO-SHOW: If you fail to cancel within 12 hours and do not attend class, you will be charged a $25 no-show fee. You will also lose your previously scheduled class.
LATE SHOWS: If you arrive more than 3 minutes late to class your spot may be given to a stand-by student. If it is your very first class and you arrive too late for your safety orientation you will be turned away and asked to reschedule. Newbies must arrive at least 10 minutes early. Sorry but this is for your own safety!
IN EFFECT FOR ALL CLASS AND PACKAGE TYPES INCLUDING UNLIMITED AND CONTRACTS:
Schedules change, so placing yourself on the wait list is the best way to get in to a full class. All of our classes offer a wait list option. Plus, wait listing helps us know where we need to add classes! If you place yourself on the wait list, you will receive a confirmation email if a spot opens up for you-up to 30 minutes before class, so keep checking! If you wait list yourself for a class, but later can no longer attend, please open the class up to the next person on the list by removing yourself from the wait list within your account. If are added from the wait list and then late cancel or don’t show, you will be subject to our regular fees, so check your email often and be prepared to dash off to class!
Single classes must be used within 1 month of purchase.
New member special package must be used within 1 month
5-class packages must be used within 3 months after first use.
10-class packages must be used within 6 months after first use.
20-class packages must be used within one year after first use.
Monthly packages must be used within one month of their first use.
There is a minimum three month commitment. The contract is month to month and your card will automatically be charged monthly on the date you’ve chosen. Cancellation prior to meeting the three month commitment will result in all months charged at the regular monthly rate. Cancellation of this contract must be made in writing to info@transformfitnessmv..com at least 30 days prior to your next monthly charge. We will allow a suspension for a fee of $25 for illness, injury or pregnancy.